BETTER HEALTH STARTS WITH BETTER WAWA!
.png/:/rs=h:200,cg:true,m/qt=q:95)
Terms and Conditions
Terms and Conditions
Welcome to Alki-Wawa! By accessing or using our website, products, and services, you agree to comply with these terms and conditions. Please read them carefully before proceeding.
1. Services
We provide premium alkaline water and related products for purchase. All purchases and interactions are subject to these terms.
- Cancellation and Withdrawal of Services: We reserve the right to modify, cancel, or withdraw our services at any time without notice.
- Financial Transactions: All payments made on our platform are secure and final unless covered under our refund policy.
2. Customer Expectations
While we strive to provide accurate and up-to-date information, we do not guarantee error-free content or uninterrupted website access.
- Liability: We are not liable for damages resulting from information errors, delayed delivery, or website downtime.
- Product Disclaimer: Our alkaline water products are not intended to diagnose, treat, cure, or prevent any disease.
3. Copyright and Intellectual Property
All content on our website, including text, images, logos, and product descriptions, is protected under copyright law.
- Usage Rights: You may not copy, adapt, distribute, or commercially exploit any content without prior written consent from Alki-Wawa.
- Trademark: The "Alki-Wawa" name and logo are trademarks of our company and cannot be used without authorization.
4. User Conduct
We promote a safe and respectful community. By using our services, you agree to:
- Refrain from unlawful behavior, hate speech, bullying, or harassment.
- Avoid sharing false or misleading information about our products or brand.
- Not use our website or services for spam, promotions, or unauthorized advertising.
Violation of these rules may result in the suspension or termination of your account.
5. Refund Policy
We are confident you’ll love our premium alkaline water, but if for any reason you’re not satisfied, we offer a one-week money-back guarantee under the following conditions:
- Product Condition: The product must be returned in its original packaging and in a condition suitable for resale. Opened or partially consumed items may not qualify for a refund unless a product defect is proven.
- Written Statement: To initiate a refund, you must submit a written statement explaining the reason for your dissatisfaction. This statement must be received within 9 days of the purchase date.
- Refund Process: Once your statement is reviewed and the product condition is verified, we will process your refund. Refunds may take up to 10 business days to appear in your account.
6. Account Management
We reserve the right to disable or delete user accounts that violate these terms or engage in unauthorized activities.
7. Amendments
Alki-Wawa may update these terms from time to time. Continued use of our services after changes indicates your acceptance of the revised terms.
8. Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at:
Email: addvaluetoyourbody@alki-wawa.com
Thank you for choosing Alki-Wawa! We look forward to serving you with premium alkaline water for a healthier lifestyle.
Return and Refund Policy
Return and Refund Policy
At Alki-Wawa, we are committed to providing the highest quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy to understand your options.
1. Terms of Return
- Return Window: Returns must be initiated within 7 days of the purchase date.
- Eligibility: Only products purchased directly from Alki-Wawa through our website or authorized sales channels are eligible for returns.
2. State of Return
- Product Condition: The product must be in its original, unopened packaging and in a resalable condition.
- Damaged or Defective Items: If the product is defective or damaged upon receipt, it must be reported immediately, along with photographic evidence.
3. Reason for Return
- Acceptable Reasons for Return:
- The product is damaged or defective.
- The wrong product was delivered.
- Dissatisfaction with the product under the 7-day satisfaction guarantee.
4. Process for Return
To initiate a return, follow these steps:
- Contact Customer Service: Send an email to addvaluetoyourbody@alki-wawa.com with your order number and reason for return.
- Submit a Written Statement: Include a brief statement explaining the reason for your return if claiming a refund under the satisfaction guarantee. This must be submitted within 9 days of purchase.
- Receive Return Authorization: Our customer service team will provide you with instructions for returning the product.
5. Process of Refund
- Terms of Refund: Refunds are issued only if the product meets the return criteria, including condition and reason for return.
- Duration: Once the returned product is received and inspected, refunds will be processed within 10 business days.
- Payment Details: Refunds will be credited back to the original method of payment.
6. Non-Refundable Items
The following items are not eligible for a refund:
- Products not purchased directly from Alki-Wawa.
- Opened, used, or consumed products unless a defect is proven.
- Products returned after the return window has expired.
7. Contact Information
For further assistance, please contact us:
Email: addvaluetoyourbody@alki-wawa.com
This website uses cookies.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.